Zylinc important in Sydbank's Unified Communications solution
ZyDesk Operator
- important strategic partner in Sydbank's Unified Communications solution
The main reason for choosing ZyDesk Operator was that with IP telephony we were at risk of losing something we were accustomed to in the analogue system: The opportunity to integrate calendar functions into the telephone system, Sydbank IT Head of department Jørn Warnecke says. When we receive a call, we need to know who is able to take it. We feel that ZyDesk Operator has a structure and functionality which makes it easy to get through to colleagues and retrieve the information needed.
"Our Colleague-overview fulfills these demands perfectly, says IT-Project Manager Henrik Bøystrup, Sydbank"
The first task of the day
Sydbank has recently implemented the second generation of Zylinc's award-winning Unifi ed Communications solution, ZyDesk Operator. 2500 Sydbank employees are using the flexible ZyDesk Operator every day at work.
ZyCall Contact Center
Customers will get the best service!
In Sydbank the external hotline handles phone calls from respectively private and business customers having problems with the bank’s self-service systems. Since the bank’s previous supplier withdrew their product from the market, Sydbank in 2011 choose to work with Zylinc on the development of a new system.
This was the launch of ZyCall Contact Center, which has been running in Sydbank since spring 2012 and is now sold and used by many customers in Europe.
- Customer service has high priority, so ZyCall Contact Center has come to include many features that help deliver high level service, explains Carsten Toftegaard, Head of Department in Sydbank and responsible for the external hotline.