Docrates about Zylinc Attendant Console
As Docrates was experiencing significant growth, the old communication system reached its limit. The Private Hospital in Helsinki which specialises in diagnosis, treatment, observation and medical examinations of cancer patients, changed to a modern telephone system and achieved immediately visible results.
With an increasing number of patients the number of telephone calls also increased, at the same time as the old communication system was no longer able to cope with the overload. This meant that over 10% of incoming calls were lost. Patients could not get through to make an appointment, and therefore we made it a priority to guarantee that they would find it easier to get through on the telephone when a new system was introduced.
Over a period of a couple of months the investment in Zylinc Attendant Console had paid for itself. It has been of the greatest importance to us that our clients get the best service when they call us said Ville Kanninen.