ENHANCED UNIFIED COMMUNICATIONS
by Zylinc
Zylinc’s open
and scalable business solutions ― Attendant Console, Contact Center, and
desktop and phone based solutions ― provide enterprises an easy and practical
route to implement Enhanced Unified Communications for addressing important
business processes where communication is critical.
Unified
Communications denote an architecture that integrates all forms of communication
facilities with a unified user interface. The objective is to increase worker
productivity.
Major vendors
such as Cisco, Microsoft, IBM and Avaya, offer Unified Communications
technologies. According to Gartner Group, no single major vendor is capable of
addressing all Unified Communications needs of an enterprise. Accordingly,
useful Unified Communications solutions require vendors’ products to be
interoperable.
Zylinc
complements, enriches and integrates Unified Communications offerings provided
by any major vendor, converging different technology components into solutions
relevant for the individual enterprise business situation. Thus, Zylinc
maximizes the business benefits of investments in Unified Communications
technology.
Zylinc
takes Unified Communications to an enhanced level by (1) changing the
productivity focus from the one-dimensional personal perspective to the
multi-dimensional organizational perspective, and (2) by integrating Unified Communications
capabilities with relevant IT business systems such as CRM, ERP, and other vertical
and horizontal applications.
Zylinc
Enhanced Unified Communications solutions help companies establish sustainable
competitive advantages through significant improvement of customer service and
overall organizational productivity.
These objectives are realized by efficiently managing flows of communication and information with the purpose of reducing human latency factors that cause unnecessary delays in people-centric business processes.
The
positioning of Zylinc Enhanced Unified Communications solutions is illustrated
in the figure below (“UC Continuum” by COMMfusion), depicting four stages in implementing
a Unified Communications solution:
- Basic VoIP (Voice over IP) stage with an IP telephony switch;
- Enhanced VoIP stage with SIP (Session Initiation Protocol), simple links to mobile phones and unified messaging;
- Basic Unified Communications stage with real-time communication starting with the presence/IM server (generally Microsoft or IBM), advanced mobility, conferencing, collaboration, and automated call management;
- Enhanced Unified Communications stage where communication capabilities are seamlessly integrated with applications (CRM, ERP, etc.) and business processes.
Zylinc’s
solutions are on the top of the curve. In general, the level of business
benefits of Enhanced Unified Communications is far larger.
The
personal productivity benefits of Unified Communications are important and
provide value to individuals and workgroups in a variety of ways. By being able
to view someone’s presence, you can determine how best to contact them, while
conferencing and collaboration are simplified, saving time and making workers
more productive.
Moving
to Enhanced Unified Communications by communication-enabling applications makes
communications an integral part of the business process rather than a separate
activity, and provides value to the organization in terms of increased sales,
reduced costs, improved customer service, faster time to market, etc.
