ZyCall Switch is developed to complement IBM Lotus Sametime Unified Telephony (SUT).
ZyCall Switch and IBM Lotus Sametime Unified Telephony (SUT)
ZyCall Switch is developed to complement IBM Lotus Sametime Unified Telephony (SUT). When integrating the two solutions the Enterprise's switchboard is interlinked with SUT, which is used as carrying media. In this way the receptionist receives calls through ZyCall Switch, which are being transferred via the SUT to employees, hence employees can answer external calls directly in SUT.
Ideal solution for enterprices receiving many calls
The two solutions becomes a very user-friendly tool enabling efficient switchboard functionality between customer and employee, and it also provides a detailed overview of employee presence. The integration means effective switchboard functionality for enterprises, which can easily be adjusted to internal work processes as well as customer service requirements. The solution is ideally suited for enterprises receiving many calls daily, and aiming to provide the best possible customer interaction and service.