Improved
customer
service and productivity

easy users

Zylinc develops software (attendant console, PC and telephony applications) enabling your employees to optimize knowledge sharing, communication, and providing more efficient customer service. Employees and customers often waste time because of inadequately connected IT and telephony systems, which pre-

vent employees to communicate and provide superior customer service efficiently. Our software has a documented time saving effect, as it enables employees to save time searching for knowledge and resources in the Enterprise.

 

Our software solutions ensure efficient utilization of your Enter-

prise's technology infrastructures, as we complement and integrate your existing communications solutions from Microsoft, IBM and Cisco. In other words, we improve the connection between your Enterprise resources, and makes them easy accessible to your employees.

 

Your business processes are our starting point

Enterprises have different needs, therefore our solutions are flexible, and can be customized for your business processes. E.g. our switchboard is developed with regard to a receptionists need to be away from her/his workspace, but still being able to answer calls via our 'Follow me' function. We have also taken into account that an Enterprise central switchboard can be busier in certain periods, which is why we have included primary, secondary and backup receptionist function in our switchboard. 

 

 

More advantages:

  • low technology risk; simple implementation and deployment
  • all employees are involved in providing superior customer service
  • efficient utilization of existing technology infrastructures
  • interoperability between different suppliers

 

Customer case:

"In our view superior customer service is giving customers a personal experience and service, when they call our company. Thus, we will never invest in an automatic answering machine where customers have to press 1, 2, etc. in order to reach a specific department in our company.

 

Zylinc's switchboard enables our receptionists to help our customers efficiently, because it gives the receptionists a clear overview of available employees. They are also able to make direct transfer of calls via OCS, e.g. for external sales representatives' mobile phones, says Steen Jensen, IT Manager at PR electronics." Click here to read the case.

 

 

"People may not remember exactly what you did or what you said, but they will always remember how you made them feel" 

Ref.: The LetterTwo.com