ZyCall Switch is tailored to complement Microsoft OCS.
ZyCall Switch and Microsoft Office Communications Server (OCS)
ZyCall Switch is tailored to complement Microsoft OCS. An integration of the two solutions leads to a very flexible and advanced switchboard functionality from which the Enterprise can provide efficient customer management and communication. The integration enables the Microsoft OCS to act as switchboard, and employee presence becomes an integrated part of the switchboard, ZyCall Switch.
In brief
The receptionist receives calls through ZyCall Switch, which are being transferred via the OCS to employees. This means that the OCS is used as the carrying media; hence the conversation runs inside the OCS that functions as PBX. Together the two solutions is a perfect match for Enterprises receiving many calls, and aiming to provide the best possible customer interaction and service.