ZyCall Switch is
tailored to complement
Microsoft Lync Server 2010.
ZyCall Switch and Microsoft Lync Server 2010
ZyCall Switch is tailored to complement Microsoft Lync Server 2010. An integration of the two solutions leads to a very flexible and advanced switchboard functionality from which the Enterprise can provide efficient customer management and communication. The integration enables the Microsoft Lync Server 2010 to act as switchboard, and employee presence becomes an integrated part of the switchboard, ZyCall Switch.
In brief
The receptionist receives calls through ZyCall Switch, which are being transferred via the Microsoft Lync Server 2010 to employees. This means that the Microsoft Lync Server 2010 is used as the carrying media; hence the conversation runs inside the Microsoft Lync Server 2010 that functions as PBX. Together the two solutions is a perfect match for Enterprises receiving many calls, and aiming to provide the best possible customer interaction and service.