Efficient customer service with a Zylinc/Microsoft OCS solution

14-06-2010

"In our view superior customer service is giving customers a personal experience and service, when they call our company. Thus, we will never invest in an automatic answering machine where customers have to press 1, 2, etc. in order to reach a specific department in our company"

 

Zylinc's switchboard enables our receptionists to help our customers efficiently, because it gives the receptionists a clear overview of available employees. They are also able to make direct transfer of calls via OCS, e.g. for external sales representatives' mobile phones, says Steen Jensen.

 

 


 

Read the customer case here.

Go back