Automatic forwarding based on calendar data, internal rules or directly from the phone.
To whom do you want to talk?
Far too often, calls are lost or directed to the wrong person due to the lack of an efficient forwarding solution. Likewise, employees have to spend time trying to locate colleagues or wonder whenever they are available. The result is not only an inefficient workday but also a waste of valuable time. It leads to substandard service when customers are put on hold forever or connected to the wrong person.
With ZyForwarding you get faster and more precise forwarding of all calls based on calendar data, internal rules or directly from the phone. You can instantaneously see whether a colleague is available, absent or occupied, and when the person again is accessible.
By integrating ZyForwarding in the company IP telephony solution you gain a number of tangible benefits:
- ZyForwarding makes sure that calls are always answered or forwarded to the right person in the company.
- ZyForwarding results in fewer misplaced or lost calls, because precise rules direct and forward all calls.
- ZyForwarding is reducing time needed to find colleagues and forward calls.
- ZyForwarding forwards calls to fixed line phones as well as mobile phones
- ZyForwarding is the key to better customer service, because customers get immediate service from the right persons in the business.
ZyForwarding is an advanced forwarding solution that integrates with Exchange, GroupWise and Domino. The intelligent forwarding strengthens communication and collaboration within the company and with its surroundings and assures that calls are always directed to the right person in time and place.
ZyForwarding can forward to fixed line phones as well as mobile phones.
With ZyForwarding telephony solutions, the user gets faster and more precise forwarding of calls based upon calendar data, internal rules or directly from the IP phone.
Forwarding selections:
- Standard manual forwarding
- Automatic calendar based forwarding
- Permanent forwarding.
Since ZyForwarding is integrated with company calendar systems, you can see whether a colleague is absent or occupied, but also see whenever the person will be present and accessible for calls.
ZyForwarding supports the following calendar solutions;
- Domino
- Exchange
- GroupWise
ZyForwarding is easy to learn and operate, allowing you and your colleagues to benefit the solution immediately.
Contact Zylinc for further information or for a meeting regarding development of customized solutions to expand the functionality of excactly your communicationsolution.
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Let us contact you, and explain how our products can make a difference in your company.