Fast and precise view of who is calling
See who is calling
Every day, most employees receive numerous calls of which many are misplaced or a waste of time.
You can manage your time better when knowing who is calling, before you answer the phone.
ZyDesk ID is a pc-based solution, which - on basis of the caller's number - can look up in e.g. CRM, and show relevant information such as name, company, department, address, before you answer the phone. ZyDesk ID can be integrated with your company's internal business cards, CRM, helpdesk, white and yellow pages and other portals.
ZyDesk ID minimizes the time it takes to find relevant data on a caller.
ZyDesk ID presents the information where you need it, which is where you answer your phone.
ZyDesk ID is:
- Information in the right time and place.
- Never again answer a call "in the dark".
- Fast and easy to use.
- Improving customer service.
- Ideal supplement to call center applications.
- Customized information in display.
- Adaptable to individual needs.
ZyDesk ID can be adapted to any existing telephony systems and databases such as CRM or external sources like white and yellow pages.
ZyDesk ID is characterized by:
- Simple workflow with automatic software activation.
- Internal business cards.
- Integration with CRM system.
- Integration with white and yellow pages.
- Easy integration with Notes, portals and helpdesk applications.
Optional automatic handling on basis of incoming calls or messages. - Adaptable to existing telephony systems and databases. Thus no need for further investments.
ZyDesk ID is a part of Zylinc's ZyDesk suite and can be implemented as stand alone or integrated with one or more of the other ZyDesk applications:
- ZyDesk Time
- ZyDesk Attention
- ZyDesk Dial
ZyDesk ID - Click to enlarge
