The ideal solution to company
IP-telephony with complete switching capability.
Efficient switching and better collaboration
A lot of time is wasted looking for telephone numbers, call persons that are not there, unable to answer or occupied by other calls.
With ZyDesk Operator you have a constant overview of your colleagues' accessibility. Thus your calls will never be in vain, and you can forward calls well knowing that they will be answered by the right person.
ZyDesk Operator is the ideal solution for managing the company's IP-telephony adding complete switching functionality. Then you can see who are available. You can transfer calls at your demand, make calls and answer the phones of colleagues by means of your pc.
Research shows that businesses can save at least 5% of employee time by daily using ZyDesk Operator.
With ZyDesk Operator you achieve
- Savings of 25 seconds on each call
- Accessibility here and now for all employees
- Better overview of colleagues' accessibility
- Increased flexibility with individual adaptability
- Customizable hotkeys for operating your phone
- Automatic update of calendar data with absence function
Save 25 seconds on each call.
That makes annual savings of 1,800 Euros for each employee.*
*Savings based on Danish workplace conditions.
The ZyDesk Operator software application enables you to operate your IP phone by your computer.
You are able to:
- Automatically forward calls
- Manually forward calls
- Answer calls
- Place calls
- Put calls on hold
- Answer the phone of colleagues
- Send text messages directly from ZyDesk Operator to a user's telephone.
With the ZyDesk Operator absence function you are able to update your accessibility status with a few key strokes. You can choose from a number of adjustable standard events that can be easily and fast selected on the keyboard. ZyDesk Operator will then update the calendar and eventually forward calls to a colleague or the switchboard.
Standard events:
- Lunch at <time> + 30 minutes
- Not available from <time> + 30 minutes
- Gone for the day at <time>
- At meeting from <time> + 30 minutes / +60 minutes / + 90 minutes
- On sick leave
- Forward calls to (number selected by administrator or user).
Technical description
On the client side ZyDesk Operator supports Windows XP (SP 2).
On server side support for:
- Windows 2003 and 2008 Server
- Cluster-enabled Apache Tomcat web server solutions
- Cisco Unified Communications Manager Clusters v. 5.x, 6.x and 7.x
Furthermore, ZyDesk Operator supports 32- and 64-bit Microsoft SQL servers as single or cluster solution.
ZyDesk Operator is a part of Zylinc's ZyDesk suite and can be implemented as stand alone or integrated with one or more of the other ZyDesk applications:
- ZyDesk Time
- ZyDesk Attention
- ZyDesk Dial
ZyDesk Operator - Click to enlarge
