A efficient solution enabling you to see the caller's identity in your telephone display.
Wouldn't it be nice to know who is calling before answering the phone?
On any given day, most employees are getting a lot of calls of which many are misplaced or a waste of time.
You can manage your time better when knowing who is calling before you answer the telephone.
ZyView ID is an IP telephony based solution, which - based on the caller's telephone number - searches the company CRM, etc. and displays relevant information such as name, company, department, address, before you answer the telephone.
The application not only displays information about telephone number but also other relevant data from the company database.
ZyView ID can be integrated with the company's internal business cards, CRM, helpdesk, white and yellow pages, and other portals.
ZyView ID functionality is the basis for better customer service.
ZyView ID reduces the time it takes to find relevant data on a call. ZyView ID displays the information where you need them - in your telephone display.
ZyView ID is
- Information on the right time and place.
- Never again answer a call being "in the dark".
- Fast and easy to use.
- Improves the service you render to your clients.
- Ideal supplement to call center applications.
- Customizable information shown in display.
- Individually adaptable
Technical description
ZyView ID is a software based application for IP telephony. ZyView ID can be added to existing telephony systems and integrated with the company's existing databases such as CRM or external sources like white and yellow pages.
ZyView ID is characterized by:
- Simple workflow with automatic software activation
- Internal business cards
- Easy adaptation to CRM systems, yellow and white pages
- Easy integration with Notes, portals and helpdesk applications as well as existing databases.
- Adaptation to existing telephony systems and databases; thus no need for further investments.
ZyView ID is a part of Zylinc's ZyView suite and can be implemented as stand alone or integrated with one or more of the other ZyView applications:
- ZyView Time
- ZyView Absence
- ZyView Attention
Let us contact you
Let us contact you, and explain how our products can make a difference in your company.
