We jump-start 2020 with a video series about the principles behind the different ways that you can use Zylinc solutions to route incoming calls and other inquiries from queues in contact centers to agents, who’ll help the inquirers.
It’s a must-view series if you’re involved in planning and optimizing workflows in customer service centers, call centers, contact centers, a helpdesk, customer support, or similar.
I use ludo pieces – yes, ludo pieces – to illustrate how the features work and what to be aware of.
The videos – nine in total – have English narration (and Danish subtitles when viewed in Denmark).
Watch them on this YouTube playlist whenever you can spare a few minutes for some learning.
Morten Müller is Documentation & Localization Manager at Zylinc’s HQ in Denmark.