Can simple rule-based chatbots provide good customer service?

Chatbot … or chat bottleneck?

Rule-based chatbots have their limitations, but you can overcome them. My insurance company has always been truly excellent whenever I’ve called them. Extremely helpful customer service agents, regardless whether you called them to file a claim or ask about a bill. Yesterday, the insurance company sent me an e-mail. They wrote that they’d updated some…

Zylinc uses Docker container technology for easy deployment

Docker – what it is, and why you want it

Have you heard of Docker? Do you know what it is? Do you know if it’s something that you should take an interest in, if your organization uses large IT systems? Find out here … Picture a busy port in the 1950s: A steam-powered cargo freighter has just arrived with tons of cotton from India.…

The Yorkshire Dales and a Zylinc solution. What else do you need?

The value of an accent

Do accents play a role in call centers? Let me tell you an anecdote: I’m a Dane, but I got my university degree abroad. In Leeds, in Yorkshire, in the north of England. I graduated in the last millennium. That’s so long ago that the mobile phone I had back then was the size of…

Improve customer service through storytelling

I regularly read various blogs about customer service and customer experience (CX). Recently, I read a post from 2018 that I hadn’t been aware of before. It was called 7 Tips For Call Center Customer Service Teams To Improve CX, and it was written by digital marketing specialist Jade Longelin. Tip number 3 in Jade’s…