Like the racetracks around the world, the switchboard at Renault Sport Racing (RSR) is a fast-paced environment:
“Every day, RSR receives multitudes of different types of inquiries from suppliers, partners, sponsors, etc. Around races and other big events, inquiry loads can skyrocket. That’s why RSR required an intelligent and future-proof solution to be able to keep servicing our many contacts in an optimal way,” says RSR Head of IT Operations Peter Williams.
Now, RSR’s switchboard agents – and the many performance-oriented people they serve – benefit greatly from Zylinc Contact Center’s fast and intelligent multi-channel inquiry handling and excellent real-time overview of the availability people and resources across the entire organization.
Importantly, the Zylinc Contact Center solution, which has been installed in tight co-operation with digital transformation specialists CANCOM (UK) and Microsoft (UK), is also able to grow as RSR’s needs evolve.
Contact center communication, you see, is a constant journey, where needs, requirements, possibilities, and even communication channels change over time. Right now, RSR uses Skype for Business-based telephony, but like many other forward-looking organizations, they are likely to move to Microsoft Teams in the future.
When RSR chose their solution, a big motivation of theirs was the fact that they knew that Zylinc and their partners would be able to support them and keep RSR’s service in pole position on each new stage of their journey.