“We were in the market for a new telephone system, but we wanted something more than just a switchboard system. We wanted a completely new set of features, because our customers were beginning to request different kinds of services. In addition, we were looking for a flexible system that could be developed further,” says Joan Mai, Customer Service Manager at Sydbank.
Customer service is extremely important to the bank. The bank’s organizational philosophy is rooted in customer needs and based on a broad delegation of competence and decision-making power in the customer-oriented entities. As a result, the bank decided to expand their cooperation with Zylinc to improve their results.
“We were already using another Zylinc product, Zylinc Contact Center, for support line and hotline functions – in fact, Sydbank participated in the development of that product too. Therefore, we already knew that Zylinc was adept at developing products based on our needs in Sydbank,” Joan Mai explains.