3rd-party system integration & synchronization

A collection of related help topics, from Active Directory integration, over Cisco and Skype for Business, to Office 365 and Exchange synchronization:

• Active Directory integration
  • Set up Active Directory user and group import
  • Set up single sign-on and agent queue subscription
  • Advanced Active Directory concepts
  • Use LDAP user and group filters
  • Import users, groups, and keywords from CSV files
• Set up Cisco telephony
• Set up Skype for Business telephony
  • Set up UCMA for Skype presence, federation, & Busy-on-Busy
  • Skype for Business with AudioCodes: Prevent disconnected calls

• Set up e-mail queues from Office 365