View hunt groups

With hunt groups, a defined group of users can handle incoming calls received by an assigned hunt group’s phone number. If your organization uses hunt groups, the Hunt groups overview in Zylinc Attendant Console, Contact Center, and Service Center displays all of your organization's hunt groups and their members.

Not all organizations use hunt groups. Ask your Zylinc administrator if you're in doubt..

At the top of the overview, you can select to view either all hunt groups or only the hunt groups that you're member of.

To expand a hunt group and view its members, click the hunt group.

For each hunt group, you can view the hunt group's name, phone number, number of active users, and your own status (if you're a member of the group).

For each member, you can view their status in the hunt group as well as their phone status. If you're a member yourself, you can toggle your status between active and inactive.

View all hunt groups or only hunt groups that you're a member of.
Hunt group that's expanded so that you can view its members.
Your status. Click to toggle between active/inactive. Only available for hunt groups that you're a member of.