Third-party system integration & synchronization

Kun slutbruger-hjælpen er for tiden oversat til dansk. Hjælp til installation og administration af Zylinc-løsninger er for tiden på engelsk.

Dette emne er fortrinsvis for administratorer og/eller folk som bestyrer en Zylinc-løsning

A collection of related help topics, from Active Directory integration, over Cisco, BroadWorks, and Skype for Business, to Office 365 and Exchange synchronization:

• Active Directory integration

  • Set up Active Directory user and group import

  • Set up single sign-on and agent queue subscription

  • Advanced Active Directory concepts

  • Use LDAP user and group filters

  • Import keywords from CSV files

  • Set up secure LDAP over SSL (LDAPS)

  • Set up QoS policy for VoIP in Active Directory

• Set up Cisco telephony

  • Get presence from Cisco phones that don’t support CTI

• Set up Skype for Business telephony

  • Set up UCMA for Skype presence, federation, & busy-on-busy

  • Skype for Business with AudioCodes: Prevent disconnected calls

• Set up XMPP for chat & presence

• Set up Office 365 e-mail queue

• Office 365 & Exchange Server calendar synchronization

• Set up call recording

• Set up surveys

• Map BroadWorks activities with Zylinc activities

• Status of BroadWorks hoteling users who haven't selected a host

• Busylight-status