Monitor NTP service health

This information is primarily for administrators and/or people who manage Zylinc solutions

A Zylinc backend system basically has two parts: a Windows part and a Linux part.

The Zylinc Windows Application Server is the server that runs the Windows-based parts of the Zylinc solution.

The Zylinc Media Server is the server that runs the Debian Linux-based part of the Zylinc solution. The Media Server answers calls to queues, plays music on hold, makes interactive voice response menus work, etc. The Media Server also hosts the browser-based Zylinc Administration Portal in a Tomcat service that runs on the Linux operating system.

Correct time synchronization is critical on both the Windows Application Server and the Media Server. That's why it's a very good idea to monitor that time synchronization works as expected.

On Windows, time synchronization is usually handled as a part of the domain membership, and event log errors are available when you need to monitor the state of the time synchronization service.

For instructions about how to monitor time synchronization, refer to the documentation for your operating system and monitoring tool.

On the Linux-based Media Server, time synchronization relies on internal or external NTP (Network Time Protocol) servers.

Because you can’t monitor the Linux NTP daemon status directly on the Media Server, we recommend that you monitor the state of the NTP servers that you use.

For instructions about how to monitor the state of NTP servers, refer to the documentation for your monitoring tool.