Third-party hardware & software

Zylinc solutions integrate with third-party hardware and software that have lifecycles outside the control of Zylinc. Even though Zylinc closely follows the lifecycles of such third-party hardware and software, changes to third-party hardware and software may be announced at very short notice. That can make it difficult for Zylinc to guarantee that, for example, a new third-party software update will immediately work with a Zylinc solution.

That's why it's important that you know the following about third-party hardware and software.

Third-party hardware & software – impact on Zylinc support

Zylinc solutions integrate with numerous third-party hardware and software providers. Some of the third-party software is essential to the core operation, for example operating systems and databases. Other third-party software is needed to implement additional features, for example chat. Third-party hardware, like phones or headsets, can also play a great role in a Zylinc solution.

To guarantee a fully working solution, Zylinc closely follows the release cycles of the third-party hardware and software vendors. Zylinc will not support integration to third-party hardware or software that's no longer supported by the respective vendor. This also applies to hardware and software that isn't directly used in the Zylinc solution as such, but can be used as tools that support the general use of the Zylinc solution, for example Microsoft Excel.

• Microsoft

  Zylinc solutions aren't supported on Microsoft software that has passed its Mainstream Support end date. Zylinc doesn't support Microsoft products in the Extended Support state.

  You can find the official Microsoft lifecycle definitions at https://support.microsoft.com/en-us/gp/lifeselect, from where you can also find detailed lifecycle information on specific products.

• Cisco

  You can find infomation about the lifecycle of Cisco Call Manager at https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-listing.html

• Third-party APIs in general

  Many third-party software and service providers don't follow strict software lifecycle policies where changes to APIs are announced well in advance. This applies to, for example, Facebook and Google.

  Zylinc follows updates to all relevant APIs closely, and will update the Zylinc solutions to comply with updates as quickly as possible. However, Zylinc isn't responsible for any limitations, thresholds, etc. in such third-party APIs.

• Third-party hardware

  Many third-party hardware providers don't follow strict lifecycle policies where changes to their hardware and any associated software, firmware, etc. are announced well in advance. This applies to, for example, phone device and headset manufacturers.

  Zylinc follows updates to all relevant hardware as closely as possible, and will update the Zylinc solutions to comply with updates as quickly as possible. However, Zylinc isn't responsible for any limitations, etc. in such third-party hardware.

When you upgrade or downgrade third-party software or hardware that could have an impact on how your Zylinc solution will work, we strongly recommend that you test the upgrade or downgrade in an isolated test environment before you apply the changes in your production environment. You should be especially aware of this if you subscribe to automatic third-party updates.

If you're in doubt about whether particular third-party software or hardware will work with your Zylinc solution, you're welcome to contact Zylinc support for advice.

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