User roles

Dette emne er fortrinsvis for administratorer og/eller folk som bestyrer en Zylinc-løsning

Kun slutbruger-hjælpen er for tiden oversat til dansk. Hjælp til administration af Zylinc-løsninger er for tiden på engelsk.

In Zylinc Novus, five different user roles determine which parts of your Novus solution people can access: From the lowest user role, a Contact with no access, over User, Super user, and Administrator, up to the highest user role, a System administrator with access to everything.

System administrators can assign user roles in the Zylinc Novus Configuration Manager or directly from the Web Agent.

This is what the various user roles are able to do:

Access to ... Contact role User role Super user role Administrator role

System administrator role
Web Agent   ● ● ● ●
Mobile app   ● ● ● ●
Configuration Manager > Audio > Custom announcements     ● ● ●
Configuration Manager > Audio > Music on hold       ● ●
Configuration Manager > Audio > System announcements       ● ●
Configuration Manager > Azure Active Directory user authentication > Azure active Directory settings         ●
Configuration Manager > Calendars > Microsoft calendar integration         ●
Configuration Manager > Caller information lookup > Information providers         ●
Configuration Manager > Caller information lookup > TDC 118.DK settings         ●
Configuration Manager > Contact center and PBX configuration > Agent timers     ● ● ●
Configuration Manager > Contact center and PBX configuration > Agents     ● ● ●
Configuration Manager > Contact center and PBX configuration > IVR script       ● ●
Configuration Manager > Contact center and PBX configuration > Queue announcements       ● ●
Configuration Manager > Contact center and PBX configuration > Queue failover       ● ●
Configuration Manager > Contact center and PBX configuration > Queue opening hours       ● ●
Configuration Manager > Contact center and PBX configuration > Queue timers       ● ●
Configuration Manager > Contact center and PBX configuration > Queues       ● ●
Configuration Manager > Contact center and PBX configuration > SIP settings         ●
Configuration Manager > Contact center and PBX configuration > SIP trunks         ●
Configuration Manager > E-mail and SMS messaging > E-mail server settings         ●
Configuration Manager > E-mail and SMS messaging > E-mail templates     ● ● ●
Configuration Manager > E-mail and SMS messaging > SMS templates     ● ● ●
Configuration Manager > License > Endpoint feature profiles         ●
Configuration Manager > License > User feature profiles         ●
Configuration Manager > Presence > Microsoft Teams/Skype (UCWA) presence integration         ●
Configuration Manager > Presence > Presence state aggregation         ●
Configuration Manager > User import > Azure Active Directory user import         ●
Configuration Manager > User import > CSV file import         ●
Configuration Manager > User import > Zylinc 6.X import         ●
Configuration Manager > Users and contacts*   ● ● ● ●
Access to Configuration Manager from Web Agent in order to edit users and contacts*   ● ● ● ●
* Only users with the role System administrator can change users' roles

If you're a system administrator, and you change a person's role, note that the person whose role you changed must log out and then log in again before the role change takes effect.