Zylinc offers solutions with and without queues. Queues aren’t always required, but they’re useful if you expect to get so many inquiries that you won’t be able to handle all of them immediately. When that’s the case, you need a place for inquirers to wait their turn until you’re able to handle their inquiries: a queue.
On a Zylinc solution, the most common type of queue is for phone inquiries (many people call it a voice queue), but you can equally well set up queues for chat, e-mail, and social media inquiries.
Even though Zylinc queues are virtual, a queue on a Zylinc solution works very much like a real-life queue, and it can reflect all of the dynamics that characterize real-life queues.