Set up e-mail server for Web Agent messages

This information is primarily for administrators and/or people who manage Zylinc solutions

In the Web Agent, users can send e-mail or text messages to people in order to make them contact someone else.

Example: Please call Paul (123456) from the city council regarding garbage collection.

To make it possible for Web Agent users to send such messages via e-mail, you need to specify some e-mail server settings:

Log in to your Novus Configuration Manager, and, in the E-mail and SMS messaging section, select E-mail server settings.
Specify the following:

In the following, we'll look at how to use an Office 365 e-mail account to send e-mail messages from. To use another SMTP server, change the fields Server address, Server port, and SSL as required.
- Default sender: The e-mail address to use if no other e-mail address is provided when agents send e-mail messages.
  
  Example: phonemessage@example.org
- Server address: IP address or hostname of the SMTP e-mail server.
  
  Example: smtp.office365.com
- Server port: The SMTP e-mail server port number to use, typically 587.
- User name (e-mail address) and Password of the account that you want to send e-mail messages from. Make sure to use an account that can send e-mails on behalf of the agents.
- Make sure that Enable SSL is selected.
Click Save.

This is help for Zylinc Novus. To view help for other versions, go here.