Zylinc now offers a fully integrated MitID verification solution directly within the contact center.
As identity fraud, social engineering and data security requirements continue to rise, verifying customer identities securely – and with proper documentation – has become essential. With Zylinc, it becomes a seamless part of your customer interactions.
Identity verification matters more than ever
Industries like finance, healthcare and the public sector are under increasing pressure to ensure that the individuals they’re speaking with are who they claim to be. It’s not just about protecting sensitive data, it’s also about meeting legal and regulatory requirements, including those set by the Danish Financial Supervisory Authority.
Security without compromising the customer experience
Zylinc’s MitID solution supports both B2C and B2B use cases such as instant payments, card issuance or blocking, updating customer information, managing accounts and more. By verifying the customer’s identity early in the process, you can safeguard sensitive information exchanges and reduce risk.
Zylinc offers 2 flexible verification methods:
- Automated IVR validation: The customer enters their CPR number and receives a MitID prompt. Once validated, the call is seamlessly routed onward
- Agent-initiated verification: During a live call, the agent sends a MitID request from the Zylinc interface to the customer with a single click
Both methods can run in parallel and be customized to your organization’s needs—for example, enabled on specific IVR flows or queues only.
Quick and simple deployment, no in-house development required
Unlike in-house solutions that often demand complex integrations and heavy project management, Zylinc’s MitID verification is a ready to go plug’n’play solution – fast to implement and easy to configure to fit your setup.
All you need is:
- Installing a module on your existing Zylinc server – or activation in your Zylinc Cloud setup
- An open network port to Signaturgruppen’s MitID broker
- Alignment of IVR flows and a brief configuration test
Our team works closely with your IT department, and telecom partner if needed, to ensure a secure deployment without disrupting daily operations.
Også som stand-alone!
MitID verification is fully integrated into the Zylinc Contact Center. But it’s also available as a standalone module. This means you can use it with other contact center platforms without switching out your existing solution.
You get the same high level of security and flexibility, with the option to trigger verification automatically via IVR or manually via the agent interface.
This enables any organization to boost or even raise their security and compliance standards without major development efforts or large investments.
Meets the industry’s highest standards
The verification process is handled by Signaturgruppen A/S, a certified MitID broker and trusted partner to institutions like Nordea and BEC. Our solution complies wity the standards set by the Danish Agency for Digital Government, GDPR, the Danish FSA, and follows best practices for documentation and traceability, including ISAE 3402 compliance.
Benefits for you:
- Reduced risk: Significantly lowers the risk of fraud and social engineering
- Ready-to-use: A complete, flexible solution with no internal development required
- Operational efficiency: Less time spent on manual identity checks
- Customer confidence: A secure, professional experience that builds trust and provides a seamless customer experience
Reach out to Director of Sales Eline Thorn at eth@zylinc.com
