Zylinc Cloud

Easy setup, costumized to your organisation

Get ready to experience the ease Zylinc Cloud provides with our platform. With a tenant as the foundation we can costumize everything from callflows, queues, accessrights and opening hours to fit your organisation’s needs.

Design your Zylinc solution

ZYLINC IS FLEXIBLE SO YOU CAN PICK AND CHOOSE A SOLUTION THAT WORKS FOR YOU

1. Base Solution

With Zylinc Tenant license you configure your solution to fit your needs.

2. Agent Types

Select the agent types relevant for your organization.

3. Customize

Add functionality with in app for Salesforce, NPS survey and Wallboard.

1. Base Solution

DESIGN THE IDEAL PATH FOR YOUR COSTUMERS. CONFIGURE CALLFLOWS AND OPTIONS

Tenant & configuration

The foundation of your solution

  • Directory import and synchronization
  • Queue features
  • IVR menu
  • Agent groups
  • Agent configuration
  • SIP trunk configuration
  • Statistics
  • Wallboards
  • GDPR tool
  • URL integration

Voice queues & IVR

Build a call flow for your business

  • Callback
  • Digit collect
  • Caller look up
  • CRM/URL pop up
  • Announcements
  • Automatic opening hours
  • Skill based routing
  • Open API
  • Historical routing

2. Agent Types

SELECT AGENT PROFILES DEPENDING ON YOUR ORGANIZATIONAL NEEDS

Web Agent

For users managing queues, high call volumes, and cross-organizational call transfers.

Simple Agent

For secondary agents, remote workers, and anyone needing seamless queueing without transfers or extra apps.

Supervisor Agent

For supervisors, managers, and owners tracking customer service performance.


Web Agent

Get easy call handling and colleague overview
Pass calls around your organisation, monitor queues, and get an overview of which colleagues are available on mobile, telephone or soft phone. Access to Voice Agent is though both web and mobile applications.
 
For who?
Users that monitor queues and receive high volumes of incoming calls, that need to search the entire organization and transfer calls to the right people.


Simple Agent

Make anyone an agent
Simple Agent allows anyone to become an agent on a queue via mobile, telephone or soft phone. It also includes a callback feature to automatically call back the customer when the agent is free.
 
For who?
Secondary agents, remote workers, staff in warehouses or anyone who wants queuing functionality on their incoming calls, without having to transfer them or use an application to handle calls.

Important note:
Simple Agent does not support transferring calls.


Supervisor Agent

Monitor company performance
Understand your company’s performance when it comes to call volume and time spans regarding queues, agents and how they’re working. You can also drill down on key parameters to gain further performance insights. Supervisor Agent allows the supervisor to monitor other agents on the tenant.

Features include:
– Alter work mode and state
– Control agent queue permissions
– Listen in
– Barge in
– Whisper
– Statistics across agents
 
For who?
Supervisors, managers, and company owners who are interested in monitoring the company’s customer service level and the individual performance of specific agents.

3. Costumize

CHOOSE ADD ONS FIT TO YOUR NEEDS TO EMPROVE YOUR OVERALL USE OF ZYLINC




Add Ons




Want more details?

Web AgentSimple AgentSupervisor Agent
Web client
Agent device: Built in soft phone
Agent device: External device
Agent setup modes & layouts
Views for call handling
Call actions
Answer
Hold
End
Dial out
Transfer
Bridge
Park
Camp on Busy
Hotkeys
Message: Email, SMS, Chat
Presence overview
Search engine

Always help at hand

Zylinc Cloud is simple and intuitive. But if you need it you don’t need reach far.

We offer help through our Cloud Help Center here

In the client you can experience our in app support. Find it in the interface so you always have instructions near and guidance such as.

  • Release notes
  • User guides – both interactive and static
  • Feature descriptions

The Ideas Portal

Your voice counts

We always listen to your feedback. In fact, 50% of new features are directly based on customer feedback via Zylinc’s Ideas Portal. This is a direct line from our users to our development where you can suggest ideas to improve the client.

We have weekly meetings to assess your ideas and users will always be informed if your idea will become a part of Zylinc’s roadmap.

Inside the Ideas Portal you get the opportunity to

  • Filter your ideas
  • Vote on ideas
  • Create new ideas
  • Follow others ideas
  • Get notifications when the status changes
  • Direct contact to the product management team
  • Have a dialogue with Zylinc to fully express your needs

Got an idea for Zylinc Cloud?

Integrates with all platforms


Whatever platforms and IT systems you use, Zylinc Cloud can integrate with them. Curious about upcoming integrations and what we’re working on?

We work with your partners

Data protection

Data in Zylinc Cloud is being processed in accordance with the European General Data Protection Regulation (GDPR) and is processed subject to a Data Processing Agreement (DPA) between the end-customer of Zylinc and Zylinc based on the official EU-approved template issued by the Danish Data Protection Agency (“Datatilsynet”).

Vores partnere er klar til assistere

Leder du efter den rigtige løsning for dig?

Leder du efter den rigtige løsning?

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