Easy setup, costumized to your organisation

Web Agent

Get easy call handling and colleague overview
Pass calls around your organisation, monitor queues, and get an overview of which colleagues are available on mobile, telephone or soft phone. Access to Voice Agent is though both web and mobile applications.
 
For who?
Users that monitor queues and receive high volumes of incoming calls, that need to search the entire organization and transfer calls to the right people.

Simple Agent

Make anyone an agent
Simple Agent allows anyone to become an agent on a queue via mobile, telephone or soft phone. It also includes a callback feature to automatically call back the customer when the agent is free.
 
For who?
Secondary agents, remote workers, staff in warehouses or anyone who wants queuing functionality on their incoming calls, without having to transfer them or use an application to handle calls.

Important note:
Simple Agent does not support transferring calls.

Supervisor Agent

Monitor company performance
Understand your company’s performance when it comes to call volume and time spans regarding queues, agents and how they’re working. You can also drill down on key parameters to gain further performance insights. Supervisor Agent allows the supervisor to monitor other agents on the tenant.

Features include:
– Alter work mode and state
– Control agent queue permissions
– Listen in
– Barge in
– Whisper
– Statistics across agents
 
For who?
Supervisors, managers, and company owners who are interested in monitoring the company’s customer service level and the individual performance of specific agents.