Zylinc Switchboard
Helps you help others
With Zylinc’s user-friendly interface you can quickly redirect your customer to the person they need to speak to, present the company professionally, and concentrate on delivering great customer experiences.
“With Zylinc, we never lose a call”
Zylinc Cloud’s switchboard features
Benefit from a range of user profiles and features to suit your organization:
Get easy call handling and colleague overview
Pass calls around your organisation, monitor customer queues, and get an overview of which colleagues are online via mobile, telephone or soft phone.
For who?
Users that monitor queues and receive high volumes of incoming calls, that need to search the entire organization and transfer calls to the right people.
Make anyone an agent
Simple Voice Agent allows anyone to become an agent on a queue via mobile, telephone or soft phone. It also includes a callback feature to automatically call back the customer when the agent is free.
For who?
Secondary agents, remote workers, staff in warehouses or anyone who wants queueing functionality for their incoming calls, without having to transfer them or use an application to handle calls.
Monitor company performance
Understand your company’s performance when it comes to call volume and time spans regarding queues, agents and how they’re working. You can also drill down on key parameters to gain further performance insights.
For who?
Supervisors, managers, and company owners who are interested in monitoring the company’s customer service level.
Integrates with all platforms
Whatever platforms and IT systems you use, Zylinc Cloud can integrate with them. Curious about upcoming integrations and what we’re working on?
We work with your partners
“Zylinc is a very easy system to navigate and to learn. Training new colleagues is not a problem”
Susan Stein Hansen, Receptionist at Kolding’s Teaching and Learning Support Center, Kolding Kommune
Choose your user profile
Simple Agent
For secondary agents, remote workers, staff in warehouses or anyone who wants queueing functionality for their incoming calls, without having to transfer them or use an application to handle calls.
Voice Agent
For users that monitor queues, receive high volumes of incoming calls, and need to search the entire organization to transfer calls to the right people.
Supervisor Agent
For those supervisors, managers, and company owners who are interested in monitoring the company’s customer service level.
Explore Zylinc’s liberating features
| Simple Voice Agent | Voice Agent | Supervisor Agent | |
|---|---|---|---|
| Web client | |||
| Agent device: Built in soft phone | |||
| Agent device: External device | |||
| Agent setup modes & layouts | |||
| Views for call handling | |||
| Call actions | |||
| Answer | |||
| Hold | |||
| End | |||
| Dial out | |||
| Transfer | |||
| Bridge | |||
| Park | |||
| Camp on Busy | |||
| Hotkeys | |||
| Message: Email, SMS, Chat | |||
| Presence overview | |||
| Search engine |
24/7 access from anywhere
Access Zylinc Cloud via mobile, telephone or softphone – anytime, anywhere
Easy integration
Zylinc Cloud works with your other platforms and IT systems
Simple to scale
Even when you switch solutions, Zylinc Cloud will still work seamlessly
Flexible user profiles
Assemble your profiles according to your needs as an organization
