Zylinc Switchboard

Helps you help others

With Zylinc’s user-friendly interface you can quickly redirect your customer to the person they need to speak to, present the company professionally, and concentrate on delivering great customer experiences.

“With Zylinc, we never lose a call”

Zylinc Cloud’s switchboard features

Benefit from a range of user profiles and features to suit your organization:

Voice Agent

Get easy call handling and colleague overview
Pass calls around your organisation, monitor customer queues, and get an overview of which colleagues are online via mobile, telephone or soft phone.
 
For who?
Users that monitor queues and receive high volumes of incoming calls, that need to search the entire organization and transfer calls to the right people.

Simple Agent

Make anyone an agent
Simple Voice Agent allows anyone to become an agent on a queue via mobile, telephone or soft phone. It also includes a callback feature to automatically call back the customer when the agent is free.
 
For who?
Secondary agents, remote workers, staff in warehouses or anyone who wants queueing functionality for their incoming calls, without having to transfer them or use an application to handle calls.

Supervisor Agent

Monitor company performance
Understand your company’s performance when it comes to call volume and time spans regarding queues, agents and how they’re working. You can also drill down on key parameters to gain further performance insights.
 
For who?
Supervisors, managers, and company owners who are interested in monitoring the company’s customer service level.



Integrates with all platforms


Whatever platforms and IT systems you use, Zylinc Cloud can integrate with them. Curious about upcoming integrations and what we’re working on?

We work with your partners

“Zylinc is a very easy system to navigate and to learn. Training new colleagues is not a problem”

Susan Stein Hansen, Receptionist at Kolding’s Teaching and Learning Support Center, Kolding Kommune

Choose your user profile

Simple Agent

For secondary agents, remote workers, staff in warehouses or anyone who wants queueing functionality for their incoming calls, without having to transfer them or use an application to handle calls.

Voice Agent

For users that monitor queues, receive high volumes of incoming calls, and need to search the entire organization to transfer calls to the right people.

Supervisor Agent

For those supervisors, managers, and company owners who are interested in monitoring the company’s customer service level.

Explore Zylinc’s liberating features

Simple Voice AgentVoice AgentSupervisor Agent
Client Web
Agent device Build in softphone
Agent device External device
Agent setup modes & layouts
Views for call handling
Call actions
Answer
Hold
End
Dial out
Transfer
Bridge
Park
Camp on Busy
Hotkeys
Message Email, SMS, Chat
Pressence Overview
Search engine

24/7 access from anywhere

Access Zylinc Cloud via mobile, telephone or softphone – anytime, anywhere

Easy integration

Zylinc Cloud works with your other platforms and IT systems

Simple to scale

Even when you switch solutions, Zylinc Cloud will still work seamlessly

Flexible user profiles

Assemble your profiles according to your needs as an organization

Looking for the right solution for you?

Our partners are ready to assist