Zylinc Switchboard

Helps you help others

With Zylinc’s user-friendly interface you can quickly redirect your customer to the person they need to speak to, present the company professionally and concentrate on delivering great customer experiences.

“The search and overview of the calendar makes more sense because you can see the whole picture at once.”

Switchboard features

Meant for receptionists and operators who need an overview of colleagues in real-time to efficiently handle incoming calls, route them accurately and enhance overall communication.


Real-time availability

Our Zylinc presence shows you the availability of relevant persons shown by icons for calendar, mobile and Teams.

Presence is an essential part of the client in Zylinc Cloud that helps you work more efficiently and effortlessly.

IVR for your business

Ensure customers reach the right person

Elevate your customer service with customized IVR. Sort calls efficiently, direct callers using spoken prompts and make sure they reach the right place fast.

We offer endless IVR levels for free. And with phone number control you can design call flows for specific number combinations.

“The stability I expect from connection quality has returned to our everyday lives”

Steen, Head of Customer Service at Norli Liv & Pension

Enhance customer service with customized queues

– Smart call Routing
– Real time insights
– Colleague visibility on queues
– Prioritization according to your needs

Accomplish structure with a collective overview of queues

– Set up definition for queues on your terms
– Service goals set to your standards
– Manage agents’ status and keep a complete overview

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Integration with your systems

Zylinc Cloud can be integrated with various software systems. Elevate customer service, unify data and optimize workflows.
Are you curious about upcoming integrations and what we are working on?

We work with your partners

Access anywhere

Get access to Zylinc Cloud via mobile, telephone or softphone – no matter the device or location

Easy integration

Zylinc Cloud is easily integrated and works with your other platforms and systems

Bring your own carrier

Regardless the provider you have, you can use our solution

Flexible user profiles

Choose the options to fit your organization’s needs and adjust as needed

Looking for the right solution for you?

Our partners are ready to assist