ZYLINC CLOUD

The solution for efficient management of all your customer inquiries

Cloud based and easy to configurate and administrate, so you can focus on deliver the best customer experience

Meet some of our customers

“Zylinc provides an overview that makes it easy to see the status of colleages and transfer calls.”

Lina, Receptionist in Brd. Klee A/S

Why Zylinc?

COLLEAGUE AVAILABILITY


See the current status of employees in the organization.
Achieve a complete overview across calendar, Teams, mobile and softphone.

You can easily and efficiently direct your customer to a relevant and available colleague within a specific area.

CALL HANDLING


Answer your costumer inquiries wherever you are. Chose to do so from your mobile or the PC.
We provide you with the tools to solve your costumers inquiries.
Make call handling simple, without compromising quality.

QUEUES AND IVR


Make sure your customers reach the most competent match to fit their needs.
Achieve this with our advanced queue and IVR functions.
 
You can costumize the solution with userfriendly settings. Create a callflow that fits your organization.

STATISTICS


The solution includes a browser-based statistics
module which makes it possible to view historical
data in an interactive interface.
 
All call-related data in our cloud solution is stored in Elastics and can be viewed in our dashboards.
Search for specific events, periods or a combination of these.
 
Extend for Microsoft Power BI can be purchased additionally.

Access anywhere

Get access to Zylinc Cloud via mobile, telephone or softphone – no matter the device or location

Easy integration

Zylinc Cloud is easily integrated and works with your other platforms and IT-systems

Independent from provider

Regardless the provider you chose you can use our solution

Flexsible userprofiles

Choose the options to fit your organization’s needs and adjust as needed

Looking for the right solution for you?

Our partners are ready to assist