Communicate efficiently with your audiences through phone, e-mail, chat and other communication platforms – anytime, anywhere, in a single multi-channel front desk and contact center solution.
Communicate efficiently through all your channels
- Queue inquiries from all your channels in one easy to use solution
- Easily integrate your Zylinc solution with your other software, CRM, and Helpdesk systems
- Scale without problems – with our platform independence you can always switch to new solutions and be sure your contact center software will seamlessly integrate with it
- Switch operators whenever it fits – our solution is vendor-independent, so if you ever get a need to switch for another provider, you can do so with ease
- Handle your calls efficiently with a UI created with front desk and call center agents in mind
Communicate efficiently through all your channels
Communicate efficiently with your audiences through phone, e-mail, chat, or social media – anytime, anywhere, in a single multi-channel contact centre and front desk solution.
- Queue inquiries from all your channels in one easy to use solution
- Easily integrate your Zylinc solution with your other software, CRM, and Helpdesk systems
- Scale without problems – with our platform independence you can always switch to new solutions and be sure your contact center software will seamlessly integrate with it
- Switch operators whenever it fits – our solution is vendor-independent, so if you ever get a need to switch for another provider, you can do so with ease
- Handle your calls efficiently with a UI created with front desk and call center agents in mind
Move your Contact Center to the cloud with Novus
Are you considering moving your Contact Center or Front Desk to the cloud?
Your decision just got easier! Meet Novus – the attendant console that gives you more freedom and a wide range or new possibilities – to make your work and the service you provide even better!
With Novus, you will:
- Be able to transfer calls easily and get an overview of your colleagues’ availability throughout different platforms,
- Give your agents the freedom to use your Contact Center software wherever they are and access it from whichever device is best for them,
- Make sure your system is always up-to-date with updates that take minutes,
- Worry-free upgrades – if a feature doesn’t work as it’s supposed to, you can easily downgrade to the previous version until the error has been fixed,
- Get the newest insights on your Contact Center’s performance, with statistics that are always up-to-date.
Go beyond MS Teams Call Queue features
Advanced call queueing
Queue your calls based on the skills or other characteristics of your contact center agents.
Fast and efficient call forwarding
Using our software you can transfer Teams calls much faster than when using Teams' original interface.
Easy CRM access
Check information about your Teams caller directly in your CRM - with one click!
Full presence overview
Have a full overview of your colleagues’ presence by tracking their calendars and have their status changed to busy whenever they are on a mobile call.
Advanced call queueing
Queue your calls based on the skills or other characteristics of your contact center agents.
Fast and efficient call forwarding
Using our software you can transfer Teams calls much faster than when using Teams' original interface.
Easy CRM access
Check information about your Teams caller directly in your CRM - with one click!
Full presence overview
Have a full overview of your colleagues’ presence by tracking their calendars and have their status changed to busy whenever they are on a mobile call.
Trusted by contact centers and front desks around the world
Made to fit all your needs
- Advanced queueing system (skill-based, historical and VIP-routing)
- CRM synchronisation
- Advanced search options: search for skills, departments or business units as an addition to the standard name search function
- Wallboards and advanced statistics on call-handling
- Supervisor functions (e.g. “listen in”)
- Record your calls for quality monitoring or legislative purposes
- GDPR compliance
- Full presence overview (taking status from all your devices and calendars)
- Easy call transfers
- CRM synchronisation
- Get all your communications in one place (voice, email, chat and SoMe)
- IVR with callback option and digit collection
- Follow me option
- Voice queue member – dial in from any phone and log in to your queues
- Use our mobile app to communicate efficiently on-the-go
- Transfer calls to your colleagues with one click
- Get a full overview of your colleagues’ presence (combined presence taken from all devices and calendars)
We support Børns Vilkår
At Zylinc we believe in giving back to the society and especially the most fragile part of it. That’s why we proudly support Børns Vilkår – a Danish NGO that makes sure children’s voices are heard and cared for.
As more and more kids communicate with Børns Vilkår via text messages, the organization’s main communication method recently switched from call-handling to text-handling. It was possible and easy to implement thanks to Zylinc’s flexible multi-channel solution.
