Superior Customer Interaction – The Zylinc Way

Migration from legacy solutions

Do you have existing solutions for telephony, e-mail, etc.? Nearly all our other customers have had that too, so we’re experts in helping organizations migrate from their legacy side-by-side solutions to the efficient world of unified communications.

Integration with existing solutions (Avaya, Cisco, BroadWorks, Skype for Business, Teams, etc.)

With Zylinc, you can map users, numbers, devices, types of activity, etc. across solutions, and you can get real-time people presence and line state information across the systems.

We know that such an integration is a big thing for you, but with Zylinc it really isn’t. It just works. One example is what we call unified presence: In your Zylinc solution, you can view people’s presence across multiple platforms at a single glance.

Compatibility with devices from different vendors

Do you have particular phones, mobiles, or headsets that you want to use, or keep using? Nearly all our other customers have had that too, so we support a wide variety of devices.

We also offer free seating, so people aren’t tied to particular phones. If you want, you can get Zylinc softphones, so you can answer calls directly from your computers without the need for physical phones.

Calendar integration

You can integrate and synchronize with calendars from Exchange, Office 365, Google, etc. That means you always have a real-time overview of the availability of colleagues and other resources (like meeting rooms, etc.) when you handle inquiries in your Zylinc solution.

Integration with CRM systems, helpdesk systems, databases, and other 3rd-party systems

At the heart of a Zylinc solution there’s an API (Application Programming Interface; a set of building blocks that make different systems communicate with each other).

That API means that Zylinc can integrate with virtually anything, so you have access to relevant information when you answer inquiries in your Zylinc solution. For example, Saxo Bank integrated their CRM system and Zylinc solution.

Recently, we’ve had great success with integrating Zylinc solutions with self-service portals, something that’s gaining increased popularity in the public/government sector.

High operational reliability

You can automatically get alerts if your Zylinc solution becomes too busy, understaffed, or similar.

You can continuously monitor your Zylinc solution’s servers, services, ports, etc. with common IT performance monitoring tools, so you can quickly detect and deal with any potential problems before users become affected.

Security, data protection, and GDPR

A Zylinc solution only stores data that’s needed for daily operations and statistical purposes.

We typically place backend modules and databases in secure zones and use encryption for data that travels across the internet.

Audit logging and GDPR features for finding, exporting, anonymizing, or deleting people’s data, are built in to your Zylinc solution.

Statistics, KPIs, and quality monitoring

With Zylinc, you can get basic as well as advanced statistics packages for monitoring your organization’s unified communications performance, including KPIs, service goals, and the performance of teams and individuals right down to individual inquiries.

The statistics packages also includes dashboards and wallboards for real-time display of relevant statistics on large monitors.

Help, support, and training

The award-winning online Zylinc unified help provides answers 24 hours a day, from the perspective of users and administrators – no old-fashioned system-oriented documentation. Get fast answers, best practice advice, useful tips, and try out scenarios in our interactive video simulations.

If you’re still stuck, experienced supporters will get you going again. Zylinc and our partners also offer training for all levels of your organization – including end users, even though our customers often tell us that our end-user applications are so easy to use that agents and receptionists don’t need any formal training.

Scalability

Sometimes, success can be the most daunting perspective of all. What if your organization grows, or you get more users, or more advanced inquiries over time? Will your unified communications solution be able to cope?

With Zylinc, the answer is yes. We know that unified communications is often a journey, and the fact that Zylinc is API-based and platform-agnostic means that you can always adjust your choices without regrets – even seemingly fundamental choices like static/mobile employees or on-premise/cloud.

Cloud

The benefits of cloud computing are many, including flexibility of delivery, operational cost savings, self-service, instant provisioning, security, and scalability. That’s why many organizations have made policies about moving to the cloud.

Zylinc solutions are ready to run in the cloud. We’ve been able to run Zylinc solutions on Microsoft Azure for years, and recently we’ve welcomed customers who use Amazon Web Services (AWS).

If you’re planning to have your unified communications in the cloud, Zylinc is ready for you – and our experts are ready to advise you about how to do it. You’ll be surprised how easy it can be.