Zylinc Contact Center
Provide stellar customer experiences
With Zylinc Cloud’s user-friendly interface, you can quickly get an overview of your customer’s call history and provide a personalised service that lives up to their expectations.
49% of all businesses and public organizations will choose cloud-based contact center solutions before 2025
Gartner Insights
Cloud based contact center solutions
Zylinc Cloud contact center solutions give you more freedom – freedom to express yourself, freedom to do what you do best – freedom to create value for your customers!
Voice Agent
Access every customer’s call history
Get an interface that gives you access to each customer’s call history, meaning you can deliver a personalized service for every individual. Choose between web or mobile application and send outgoing messages via chat, message or email.
For who?
Users that monitor queues and receive high volumes of incoming calls, that need to have access to customer information. Furthermore, Zylinc integrates easily with other applications, eg. CRM & CSM ensuring that the right data is available to the agent. Voice Agent is a user profile.
Supervisor Agent
Monitor your team’s performance
Allows team leaders and supervisors to monitor other agents in the system. Supervisor Agent also enables you to alter another agent’s work mode and state. It also allows you to control agent queue permissions. You can listen in, activate whisper mode and barge in on the call if necessary. Furthermore, you get access to your team’s statistics.
For who?
Team leaders who need to monitor other agents and understand company performance in relation to KPIs. Supervisor Agent is a user profile.
Wallboard
Chart your team’s performance
Support your agents with a wallboard that shows them their current performance. Metrics include each queue’s service level, calls in queue, agent availability and the agents currently staffing the queue, along with other data points.
For who?
Both contact centre agents and team leaders, providing the overview of individual agent performance. Wallboard is part of the tenant license and will always be provided.
Choose your user profile
Voice Agent
For users that monitor queues and receive high volumes of incoming calls, that need to have access to customer information. Also integrates easily with CRM & CSM to make data available to the right agent.
Supervisor Agent
For team leaders who need to monitor other agents and understand company performance in relation to KPIs. Supervisor Agent is a user profile.
Want more details?
Integrates with all platforms
Whatever platforms and IT systems you use, Zylinc Cloud can integrate with them. Curious about upcoming integrations and what we’re working on?
We work with your partners
Zylinc Service Center automatically retrieves information about the customer so the agent immediately knows who the customer is and who their personal advisor is and what their call history is like.
Joan Mai, Customer Service Manager, Sydbank
24/7 access from anywhere
Access Zylinc Cloud via mobile, telephone or softphone – anytime, anywhere
Easy integration
Zylinc Cloud works with your other platforms and IT systems
Simple to scale
Even when you switch solutions, Zylinc Cloud will still work seamlessly
Saves time
Help you save time so you can deal with your customers more efficiently
