Cloud based contact center solutions
Zylinc Cloud contact center solutions give you more freedom – freedom to express yourself, freedom to do what you do best – freedom to create value for your customers!
Access every customer’s call history
Get an interface that gives you access to each customer’s call history, meaning you can deliver a personalized service for every individual. Choose between web or mobile application and send outgoing messages via chat, message or email.
Users that monitor queues and receive high volumes of incoming calls, that need to have access to customer information. Furthermore, Zylinc integrates easily with other applications, eg. CRM & CSM ensuring that the right data is available to the agent. Voice Agent is a user profile.
Monitor your team’s performance
Allows team leaders and supervisors to monitor other agents in the system. Supervisor Agent also enables you to alter another agent’s work mode and state. It also allows you to control agent queue permissions. You can listen in, activate whisper mode and barge in on the call if necessary. Furthermore, you get access to your team’s statistics.
Team leaders who need to monitor other agents and understand company performance in relation to KPIs. Supervisor Agent is a user profile.
Chart your team’s performance
Support your agents with a wallboard that shows them their current performance. Metrics include each queue’s service level, calls in queue, agent availability and the agents currently staffing the queue, along with other data points.
Both contact centre agents and team leaders, providing the overview of individual agent performance. Wallboard is part of the tenant license and will always be provided.
Choose your user profile
For users that monitor queues and receive high volumes of incoming calls, that need to have access to customer information. Also integrates easily with CRM & CSM to make data available to the right agent.
For team leaders who need to monitor other agents and understand company performance in relation to KPIs. Supervisor Agent is a user profile.
Integrates with all platforms
Whatever platforms and IT systems you use, Zylinc Cloud can integrate with them. Curious about upcoming integrations and what we’re working on?
We work with your partners
24/7 access from anywhere
Access Zylinc Cloud via mobile, telephone or softphone – anytime, anywhere
Zylinc Cloud works with your other platforms and IT systems
Simple to scale
Even when you switch solutions, Zylinc Cloud will still work seamlessly
Help you save time so you can deal with your customers more efficiently