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Third-party hardware and software – impact on Zylinc support
Zylinc solutions integrate with numerous third-party hardware and software providers. Some of the third-party software is essential to the core operation, for example operating systems and databases. Other third-party software is needed to implement additional features, for example chat. Third-party hardware, like phones or headsets, can also play a great role in a Zylinc solution.
To guarantee a fully working solution, Zylinc closely follows the release cycles of the third-party hardware and software vendors. Zylinc will not support integration to third-party hardware or software that’s no longer supported by the respective vendor. This also applies to hardware and software that isn’t directly used in the Zylinc solution as such, but can be used as tools that support the general use of the Zylinc solution, for example Microsoft Excel.
- Microsoft: Zylinc solutions are not supported on Microsoft software that has passed its Mainstream Support end date. Zylinc does not support Microsoft products in the Extended Support state. The official Microsoft lifecycle definitions can be found at https://support.microsoft.com/en-us/gp/lifeselect, from where detailed lifecycle information on specific products can also be found.
- Cisco: The lifecycle of Cisco Call Manager can be found at https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-listing.html
- Third-party APIs in general: Many third-party software and service providers do not follow strict software lifecycle policies where changes to APIs are announced well in advance. This applies to, for example, Facebook and Google.
Zylinc follows updates to all relevant APIs closely, and will update the Zylinc solutions to comply with updates as quickly as possible. However, Zylinc is not responsible for any limitations, thresholds, etc. in such third-party APIs.
- Third-party hardware: Many third-party hardware providers don’t follow strict lifecycle policies where changes to their hardware and any associated software, firmware, etc. are announced well in advance. This applies to, for example, phone device and headset manufacturers.
Zylinc follows updates to all relevant hardware as closely as possible, and will update the Zylinc solutions to comply with updates as quickly as possible. However, Zylinc isn’t responsible for any limitations, etc. in such third-party hardware.
Unless you are provided with a specific warranty from Zylinc as part of your product documentation, Zylinc expressly disclaims any warranty for the product.
The product and any related documentation is provided “as is” without warranty of any kind, either expressed or implied, including, without limitation, the implied warranties of merchantability or fitness for a particular purpose. The entire risk arising out of use or performance of the product remains with you as the user.
Limitation of liability
In no event shall Zylinc or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) nor for any product liability (except for bodily injury) arising out of the use of or inability to use the product or the provision of or failure to provide proper support, even if Zylinc has been advised of the possibility of such damages.
Absent any willful misconduct or gross negligence, the entire liability of Zylinc and its suppliers shall be limited to the amount actually paid by you for the product.