Cases

“We wanted a completely new set of features, because our customers were beginning to request different kinds of services. Zylinc specifically tailored their development to match our needs.”

It is an investment that pays off – not only in better customer service supporting the individual employees, but also financially.

“Our Zylinc solutions are fully integrated into our company’s telephone system. It’s just there, and it works flawlessly.”

Zylinc has given Norli Liv & Pension a secure connection with the Cloud solution, and the company is experiencing an improvement in the quality of their conversations.

Zylinc Cloud has made it easer for the receptionist to search for available colleagues as well as see the full calendar overview.

The overall overview of the calendar and availability on several platforms creates an efficient handling of incoming inquiries.

“With Zylinc Service Center, we can deliver good customer service and use our internal resources properly. Customer service is a strategic focus area for Sydbank, and the Zylinc Service Center makes it possible to act in relation to the strategy.”

HOFOR’s Customer Service and Zylinc NPS has proven to be the perfect combination for creating a better customer experience – and for creating success!