Vallensbæk Municipality
Achieved ease for the receptionist to search for available colleagues as well as see the full calendar overview.
Cloud
SECURE SOLUTION
With an easily accessible colleague overview.
4.300
INCOMING CALLS
Monthly divivded over different departments in the municipality.
1.3000
EMPLOYEES
In various centres and departments.
The Challenge
- Problems with being able to see the availability of colleagues, when transferring incoming inquiries.
- Missing shortcut keys to optimize the search, among departments in the company.
- The receptionist overview lacked the necessary collective overview.
The Solution
With Zylinc Cloud, the municipality now has a better overview than when they first went live with the original version of the solution. There have been functions that the municipality, in collaboration with Zylinc, has adapted to their needs.
They now have an overview that makes it clear for the receptionist to search for available colleagues as well as see the full calendar overview and quickly find specific departments with a single click.
The Zylinc solution also makes it possible to save colleagues as favourites, and thus transfer calls quick and easy.
The municipality describes Zylinc as a supplier at eye level, because there is good cooperation in adapting the solution based on the specific needs of the user of the solution.
With the Cloud solution from Zylinc, a new functionality has been created in everyday life that does not require physical support on the platform.
About
Vallensbæk Municipality
Vallensbæk is a suburban municipality of Copenhagen.
It is a workplace for 1,300 employees and managers with many different professional groups, who handle many different functions.
The municipality receives around 4,000 incoming calls, divided through the many departments.
They have full focus on the core task being a part of a community with one important, common mission: Namely to serve the citizens and realize their goals.
“The search and the overview of the calendar make more sense because you can see the whole picture at once.
This makes it easy to click through to the one you need.“
Pia, arbejder som receptionist i Vallensbæk Kommune modtager mellem 50-100 kald om dagen.
Hun beskriver hvordan søgefunktionen er blevet gjort let for hende med receptionistviewet i Zylinc løsningen. Det er blevet mere overskueligt for hende at søge kollegaer frem med få klik, hvilket optimere hendes arbejdstid og giver hende mulighed for at fokusere på borgerne der henvender sig, frem for at skulle håndtere et kompliceret it system.
Our partners are ready to assist
Looking for the right solution for you?
Our partners are ready to assist
Looking for the right solution for you?