Vallensbæk Municipality
Zylinc Cloud has made it easer for the receptionist to search for available colleagues as well as see the full calendar overview.
Cloud
SECURE SOLUTION
With an easily accessible colleague overview.
4,300
INCOMING CALLS
Monthly divided across different departments in the municipality.
1,3000
EMPLOYEES
In various centres and departments.
The Challenge
- Problems with being able to see the availability of colleagues when transferring incoming inquiries.
- Missing shortcut keys to optimize the search, among departments in the company.
- The receptionist overview lacked the necessary collective overview.
The Solution
With Zylinc Cloud, the municipality now has a better overview than when they first went live with the original version of the solution. Various functions have been adapted specifically to Vallensbæk Municipality’s needs in collaboration with Zylinc.
Now, the receptionists can easily search for available colleagues and quickly see an overview of their full calendar and quickly find specific departments with a single click.
The Zylinc solution also makes it possible to save colleagues as favourites to transfer calls quickly and easily.
Vallensbæk Municipality describes Zylinc as a supplier at eye level, because there is good cooperation in adapting the solution based on the specific needs of the user of the solution.
With the Cloud solution from Zylinc, a new functionality has been created in everyday life that does not require physical support on the platform.
About
Vallensbæk Municipality
Vallensbæk is a suburb of Copenhagen.
It is a workplace for 1,300 employees and managers with many different professions who handle many different functions.
The municipality receives around 4,000 incoming calls across the many departments.
They have full focus on the core task of being a part of a community with one important, common mission: Namely to serve the citizens and realize their goals.
“The search and the overview of the calendar make more sense because you can see the whole picture at once.
This makes it easy to click through to the one you need.“
Pia works as a receptionist in Vallensbæk Municipality receives between 50-100 calls a day.
She describes how the search function has been made easy for her with the ‘receptionist view’ in Zylinc. With a few clicks she can search for colleagues, which optimizes her working time. Now she can focus on the citizens who contact her, rather than having to deal with a complicated IT system.
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