ABB about Zylinc

The Danish branch has approximately 800 employees in a number of locations across the country.

ABB has adopted and integrated a number of Zylinc solutions for their telephone system.

The ABB Group operates in around 100 countries and employs approximately 110,000 employees.
The company’s Danish roots go back more than 100 years to Thrige and Titan A/S.

Our Zylinc solutions are fully integrated into our company’s telephone system. It’s just there, and it works flawlessly.

Finn Nøhr, IS Project Engineer at ABB

IS Project Engineer Finn Nøhr at ABB owns the technical responsibility for ABB’s telephone systems and for the day-to-day operation of the company’s IT.

Overall, we have a good solution that works. The greatest compliment to the system is really that you barely notice it. It’s just there, and it works flawlessly. It is also appreciated by the employees, because in case of a rare problem, then the complaints come immediately.

Personally, I really appreciate the group call function because it is so easy and quick to call even phone numbers that you only have in an e-mail. It’s quite impressive and a more elegant way of accessing data compared to requiring all databases to have phone number fields.

The satisfaction is so well-founded that ABB is considering expanding their unified communications solution with a Zylinc call center solution – I believe it would be an ideal solution, e.g. for our order office, says Finn Nøhr.