Brd. Klee A/S
Improvement in transfering incoming calls. The overall overview of the calendar and availability on several platforms creates an efficient handling of incoming inquiries.
1.000
INCOMING CALLS
Received monthly in the organisation
OVERVIEW
Of general presence and availability of colleages.
70
EMPLOYEES
In various competent departments.
The Challenge
- Troubles with transfering incoming inquiries where the call was cut off, if the transfer faced issues.
- Not saving data in the system, and challenging the IT security for the company.
- Troubles with lacking overview of colleages when receiving inquiries, and transfer the costumer to the right person.
The Solution
Zylinc has made it easy for the company to transfer incoming calls.
The overall overview of the calendar and availability on several platforms creates an efficient handling of the incoming inquiries.
The need to divide many departments in the company is made easy with the option to create keywords, where the receptionist quickly can search for the nearest employee with the required skills.
About
Brd. Klee A/S
Brd. Klee Ingeniør- og Handelsaktieselskab was founded in 1944. They offer customers solutions within technical components and semi-finished products for Danish industry.
The company employs approx. 70 employees, almost half of whom are employed in the sales department with service and guidance of customers as a primary area of responsibility. In addition, there are out-of-town sales consultants that our customers can make use of.
Lina, Receptionist at Brd. Klee A/S, works efficiently with handling the incoming inquiries and expresses the optimization with using Zylinc Cloud.
“Zylinc provides an overview that makes it easy to see the status of colleages, and transfer calls. ”
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