The Yorkshire Dales and a Zylinc solution. What else do you need?

The value of an accent

Do accents play a role in call centers? Let me tell you an anecdote: I’m a Dane, but I got my university degree abroad. In Leeds, in Yorkshire, in the north of England. I graduated in the last millennium. That’s so long ago that the mobile phone I had back then was the size of…

Monitor operational status of Zylinc multi-channel contact center solution

Monitor SQL Server availability

Monitor the operational status of a Zylinc solution, part 6 In this post (the last in the series), we look at how to monitor the SQL Server that runs the Zylinc solution’s databases. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly…

Monitor the operational status of your Zylinc multi-channel call center solution

Monitor Tomcat services on Windows

Monitor the operational status of a Zylinc solution, part 5 In this post (number five of six in the series), we look at how to monitor the Zylinc solution’s Tomcat services. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly deal with…

Improve customer service through storytelling

I regularly read various blogs about customer service and customer experience (CX). Recently, I read a post from 2018 that I hadn’t been aware of before. It was called 7 Tips For Call Center Customer Service Teams To Improve CX, and it was written by digital marketing specialist Jade Longelin. Tip number 3 in Jade’s…

Monitor the operational status of your multi-channel Zylinc unified communications system

Monitor Windows services

Monitor the operational status of a Zylinc solution, part 4 In this post (number four of six in the series), we cover Windows services that run on the Zylinc Windows Application Server. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly deal…

Monitor the operational status of your Zylinc solution

Monitor Zylinc Media Server services

Monitor the operational status of a Zylinc solution, part 3 In this post (the third of six in the series), we’ll look at the Linux-based Zylinc Media Server, and which services you should monitor on it. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that…

Monitor the operational status of a Zylinc UC system

Monitor NTP service health

Monitor the operational status of a Zylinc solution, part 2 In this post (the second of six in the series), we’ll look into time synchronization on important servers on the Zylinc system. Background: Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly deal…

System monitoring for Zylinc solutions

Get alerts if your queues become too busy

MONITOR THE OPERATIONAL STATUS OF A ZYLINC SOLUTION, PART 1 Many organizations want to be able to monitor how their critical IT and communications solutions perform, so that they can quickly deal with any potential problems before many users become affected. If you work in IT operations or a similar function, and your organization uses…

Zylinc user networking group meeting

Record number joins networking group

In mid-January, the Zylinc user group met again – this time with the highest-ever number of participants. The all-day meeting took place at Norsminde Kro, south of Denmark’s second-largest city Aarhus. The formal agenda covered the recent Zylinc version 6.5, a demonstration of the coming Zylinc Web Agent, the next generation of Zylinc’s mobile client…