Zylinc Statistics Portal

For our CC/SC/AC users, Zylinc has developed a statistics module with reporting functionality and overview on call handling, efficiency of agents, and information for workforce planning and adjustment of all call flow, in order to use e.g. Contact Center resources efficiently. User Experience is the key in all our solutions and we have recently redesigned…

Market driven UC: “Supervisor – all the way”

While most UC providers support standard capabilities far fewer has market adaptability – and markets are very different. In some countries, local spoken IVR based on country code is an absolute must and in others, the ability to set presence individually and in others again, the role of the “call center supervisor” require extensive privileges.…

Broadsoft Connections

We just finished BroadSoft Connections in San Antonio, Texas and experienced an overwhelming interest. The team were busy with meetings during the conference, and the demo area was busy during and outside regular opening hours. In particular, we were very encouraged and quite enthusiastic about the outlook for our telco business, as we saw tremendous…

Zylinc brings enterprise voice to Skype for Business

This month we participated in Skype for Business User Days held at Hindsgavl Castle on Fyn. 2 great days with workshops, networking and complete focus on how Zylinc brings enterprise voice to Skype for Business as a telephone system using Zylinc Attendant Console, omni-channel Contact Center, next generation Service Center and Mobile Presence. Many enterprises…

The smart Mobile and modern UC solution

Many companies in the small and medium sized businesses have experimented with moving all telephony to a mobile platform. For some, it has worked well and for others it has proven a challenge as not all employees have corporate phones, not all employees have coverage equally well and not all users like to let go…

In the name of charity

Our COO Henning Nielsen and Channel Management Director Lars Barthold Nielsen recently returned from a challenging 3 day networking tour travelling 350 km along the Camino de Santiago in Spain. A great experience with a very special atmosphere. The process began in March and has offered great networking with clients and partners leading to interesting…

Partner Kick-off sneakpeaks: Ultimate supervisor power, web clients, chat-to-video and clientless agents

We are still very appreciative for the big interest shown at our resent Partner Kick-off event held in Copenhagen. At the event we demonstrated significant advancements within the Zylinc Suite including supervisor module, web and mobile clients, chat “up-scaling” to Voice/video as well as clientless agents. Specifically, we showed new capabilities in our next generation integrated service center and…

New Zylinc blog

This is the start of a new Zylinc blog with focus on the evolution of next generation service center and operator / front desk solutions. These solutions evolve from legacy telephony over SIP to modern communication platforms such as Skype-for-Business, Cisco and social media. You can subscribe to this blog below and receive emails every time…