New Zylinc Unified help

We’ve just launched Zylinc’s new Unified help site. Unified help covers multiple Zylinc-related concepts and procedures, and it contains videos, useful tools, tips, examples, etc. It’s relevant no matter whether you’re a Zylinc end user, super user, administrator, technician, consultant, or commercial partner. All content on Unified help is produced with the audiences’ needs in…

User networking group in historical surroundings

For this year’s second Zylinc user networking group meeting, participants from many different customers recently met in the historical surroundings of Dragsholm Castle (first mentioned by sources from the 14th century) about an hour’s drive from the Danish capital of Copenhagen. Participants came from organizations as diverse as financial institutions, government, manufacturing, sales, etc. who…

Zylinc partner kick-off 2017

Zylinc Partner Kickoff 2017

On 15th September a large group of dedicated people from around 20 partners joined Zylinc for the 2017 Partner Kickoff day in Copenhagen. Attendees were able to choose between two all-morning tracks, about sales/customer experience and technical aspects respectively. In the afternoon, partners gained insight into strategies, architecture, integration options, new development, and quality assurance…

Certified for Skype for Business

Zylinc recently became the first Danish provider to be certified for Skype for Business 2015 for Attendant Console and Contact Center. The Skype for Business App Certification Program is designed to offer Microsoft customers the added assurance of third-party solutions that have demonstrated a high-quality experience and compatibility when deployed with Skype for Business. Only…

Zylinc user networking group

In mid-May, 13 users of Zylinc solutions met at Bredal Kro near the Danish city of Vejle to network, exchange ideas, discuss best practices, and talk about what they wanted from Zylinc in the future. The user networking group (in Danish: ERFA-gruppe) was set up by Zylinc, who also arranged the venue, refreshments and dinner,…

Ny telefoniløsning giver overblik og præcision

 Børns Vilkår har siden 1987 arbejdet for at sikre, at ingen børn i Danmark bliver svigtet – hverken af de nærmeste voksne eller af samfundet. Børns Vilkår tilbyder rådgivning til forældre og pårørende på ForældreTelefonen og til børn og unge på BørneTelefonen. På BørneTelefonen sidder frivillige klar til at lytte og rådgive børn og unge…

Zylinc Statistics Portal

For our CC/SC/AC users, Zylinc has developed a statistics module with reporting functionality and overview on call handling, efficiency of agents, and information for workforce planning and adjustment of all call flow, in order to use e.g. Contact Center resources efficiently. User Experience is the key in all our solutions and we have recently redesigned…

Market driven UC: “Supervisor – all the way”

While most UC providers support standard capabilities far fewer has market adaptability – and markets are very different. In some countries, local spoken IVR based on country code is an absolute must and in others, the ability to set presence individually and in others again, the role of the “call center supervisor” require extensive privileges.…

Broadsoft Connections

We just finished BroadSoft Connections in San Antonio, Texas and experienced an overwhelming interest. The team were busy with meetings during the conference, and the demo area was busy during and outside regular opening hours. In particular, we were very encouraged and quite enthusiastic about the outlook for our telco business, as we saw tremendous…