ZYLINC TAILORED FOR LEGAL SERVICES:
The only passive time capture
for phone conversations on the market!
ZYLINC TAILORED FOR LEGAL SERVICES:
The only passive time capture
for phone conversations on the market!
Stop logging client phone conversations manually and inaccurately!
Personal, confidential and protecting each employee’s privacy
100 % automated – No downloads, apps or installations required
Increase billable hours for each associate
Zylinc Passive Time Capture is:
PASSIVE: Call events are registered automatically through integration with your supported telco service provider and automatically forwards the list of time captures to your CRM and ERP systems
PRECISE: Automatically matches client name, ID and matter through integration with your CRM system
EFFICIENT: No downloads, apps or installations required
PERSONAL & SECURE: No personal or non-billable calls are logged through tools for ‘Never Log’ listings and CRM match. Data is encrypted and for the associate’s eyes only, so strictly person and confidential
More billable hours per associate
Zylinc Passive Time Capture builds on your existing CRM solution and telco service providers on the Cisco Broadworks/Webex platform.
Time captures for each phone conversation take place automatically.
Time spent on conversations is ready for invoicing and can be exported to your ERP.
Precise – at all times
Phone call events are matched with information from your CRM system, so each relevant phone conversation is associated with the corresponding matter.
Zylinc Passive Time Capture logs incoming and outgoing calls across mobile phones and landlines in hours, minutes and seconds.
Calls can, furthermore, be permanently forwarded from landlines to mobile phones. Associates can then enjoy the benefits of passive time capturing around the clock and from wherever.
The associate need not take notes, set alarms, clock calls or even worse reconstruct from memory.
Not only do Zylinc Passive Time Capture make time capturing more accurate. Zylinc also provides your business with exact documentation if a client wants to inspect their legal costs.
Select numbers can be pre-registered to a ‘Never Log’ list. Only each individual associate can view their personal call log.
2 examples of Zylinc Passive Time Capture
Strictly confidential
Zylinc protects the privacy of each employee who uses passive time capturing. Only the associate has access to viewing their own list of time captures. Not even company admin has access – and the direct export to your invoicing system makes monitoring the list of time captures redundant and needless.
For calls to not enter the list, phone numbers for e.g. spouses, children or childcare facilities can be registered on a ‘Never Log’ list. Irregularly occurring phone numbers that cannot be matched with a matter in your CRM system can be removed manually by the associate on an individual basis or rejected automatically.
The list of time captures with phone numbers are stored in a safe encrypted way only for the required period of time for their stated purpose after which they are permanently deleted.
No downloads, apps or installations
Zylinc Passive Time Capture can be configured to match to your business needs. Here are 2 ways:
1. 100 % automated time capturing and exporting – no interface and no human interaction needed
2. Partly automated – time capturing is automated, scrutiny before exporting is manual, an interface is needed
You decide which set-up that suits your business better along with the set of rules governing how to export the list of time captures for invoicing into your ERP system.
There are multiple options for manual or automated versions of Zylinc Passive Time Capture along with bespoke solutions matching your business needs:
From 100 % automated where the list of time captures containing phone numbers with a matter match are exported automatically and no human interaction is needed to a manual Passive Time Capture where associates periodically scrutinize their list of time captures to delete irrelevant phone numbers before exporting the list to your ERP system.
In the cloud, automatically updated and secure
Zylinc Passive Time Capture is a cloud service, ensuring you optimal accessibility and stability. Moreover, automatic updating to the newest version contributes to a high security standard. Our uptime target is over 99.7 %, with historical uptime at 99.98 %
All client and employee information updates subsequent to changes in your CRM system – e.g. phone number, customer company name, customer contact name, matter ID and time keeper.
Date, time, duration of the call event and export date into your ERP system will be provided by Zylinc Passive Time Capture.
In the cloud, automatically updated and secure
Zylinc Passive Time Capture is a cloud service, ensuring you optimal accessibility and stability. Moreover, automatic updating to the newest version contributes to a high security standard. Our uptime target is over 99.7 %, with historical uptime at 99.98 %
All client and employee information updates subsequent to changes in your CRM system – e.g. phone number, customer company name, customer contact name, matter ID and time keeper.
Date, time, duration of the call event and export date into your ERP system will be provided by Zylinc Passive Time Capture.
More benefits with Zylinc Passive Time Capture
GDPR Compliance
The associate – and the associate only – has access to and can view their list of time captures. Select numbers can be ‘Never Log’ listed which prevents them from entering the list.
Increasing job satisfaction
Getting rid of trivial, manual assignments allows your associates to focus on what they are great at – which builds their engagement and satisfaction.
EU Data Security
Data is stored in MS Azure West Europe Data Center which is located in the Netherlands, assuring you data residency in EU.
Zero haggling
If a client wants to inspect the details of their phone calls, you can easily provide detailed information.
Time Capture for all calls?
Zylinc Passive Time Capture supports any telco utilizing Cisco BroadWorks. Contact us to learn more about coverage and support.
Across devices
Zylinc Passive Time Capture covers softphones, landlines and mobiles, both iOS and Android.
See CallerID on all missed business calls
For transferred, missed calls, associates can see the phone number of the caller, provided the call has been transferred through Zylinc. This also applies to landline calls.
Smooth call transfers
Because you have the complete and real-time overview of eachothers’ availability and expertise, you can easily transfer calls if the person who answers the call is not the right entry point for the client.
One log-in, multiple contact channels
For urgent matters, everyone can easily get in touch across multiple channels: On MS Teams chat, by sending a text or an email – all in one application without having to click around between multiple systems or losing track of things.
Better client engagement data
Our integrated solutions, Switchboard and Navigator, effectively consolidates all your client interactions in your CRM system, enabling you to easily see ‘last touch’ across your client portfolio. This synergy, moreover, ensures that each client contact is informed, personal and consistent across all touch points.
Would you like to explore or
see more?
Would you like to learn more or see a non-binding demo of Zylinc Passive Time Capture?
Would you like to explore or see more?
Would you like to learn more or see a non-binding demo of Zylinc Passive Time Capture?