Zylinc Ltd. - Zylinc EN

LIBERATING TECHNOLOGY
CONNECTING THE MODERN WORLD

The platform helps operators, front desk – and call center agents maximize the flexibility of modern hybrid communication. HERE IS HOW IT WORKS…..

LIBERATING FRONT DESK

Zylinc Attendant Console liberates front desk agents to connect any call with any contact from a stationary or mobile switchboard client.

LIBERATING CONTACT CENTER

Zylinc Contact Center enables any incoming calls and messages to be freely routed to the most skilled support resource and responded to in the most effective manner.

LIBERATING SERVICE CENTER

Zylinc Service Center unifies the best from two worlds: The professional switching solution and the advanced Contact Center. This provides a full overview of employee availability and control of the entire multichannel - and call management process.

LIBERATING MOBILE EMPLOYEES

Company employees are increasingly mobile. Zylinc Operator and Mobile Client allow employees to see colleagues’ calendars, call status, IM and mobile presence for effective self service communication.

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PROVEN PLATFORM

Transforming to modern unified communications through role-based user consoles and strong application - and server platforms supporting leading technologies.

ZYLINC IS...

- According to our customers

PROVEN USERS AND PARTNERS

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THIS IS WHAT THEY SAY

"Agents and receptionists were able to use the solutions immediately because of the simple and intuitive interface"

Kolding Municipality

"The ability to monitor transferred calls and get history on incoming calls has improved customer service"

De Monfort University

"The Zylinc solutions have enhanced customer service and productivity in the company"

Bauhaus

"It was definitely a worthwhile investment, not only because of improved service to the customers and enhanced support to each employee, but also in purely economic terms"

SaxoBank

"With Zylinc Attendant Console, we got a system which is really user friendly and well functioning. The solution is so easy to operate and everyone can learn how to use it.

Toyota Danmark

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PROVEN COMPANY

Zylinc liberates enterprises with an ambition to obtain maximum business value from investments in Unified Communications technology.

As organizations integrate traditional telephony and multichannel communication, the Zylinc UC business suite transparently connects enterprise users via role-based clients for Attendant Console, Contact Center and Service Center. The Zylinc suite also supports team collaboration with all possible communication modalities including voice, e-mail, chat and social media. Users are supported transparently across hybrid deployments using communication networks such as telephony, mobile, Unified Communications, online and social media networks.

Founded in 2005, Zylinc is a European based fast growing company that is currently accelerating international expansion through partnerships with telecommunications carriers and systems integrators. The Zylinc development teams are based in Denmark and Sweden.

The company is a leading provider of business suites for UC and UCaaS in the Nordic area, which is the most advanced market for ICT in the world.
The company has been growing at around 50% p.a. (CAGR) for the past 5 years.
Zylinc’s proprietary software solutions are in operation with millions of users in more than 20 countries throughout the world.
The company has a partner-based go-to-market strategy.

LIBERATING TECHNOLOGY CONNECTING THE MODERN WORLD