ZYLINC CLOUD
The solution for efficient management of all your customer inquiries
Cloud based and easy to configure and administrate, so you can focus on delivering the best customer experience
Meet some of our customers
“Zylinc provides an overview that makes it easy to see the status of colleagues and transfer calls”
Lina, Receptionist i Brd. Klee A/S
Why Zylinc?
See the current status of employees in the organization.
Achieve a complete overview across calendar, Teams, mobile and softphone.
You can easily and efficiently direct your customer to a relevant and available colleague within a specific area. 
Answer your customer inquiries wherever you are – from your mobile phone or desktop.
We provide you with the tools to solve your customers inquiries.
Make call handling simple, without compromising quality. 
Make sure your customers reach the most competent match to fit their needs with our advanced queue and IVR functions.
Create call flows that fit your organization and customize the solution to suit your needs with our user-friendly settings.
The solution includes a browser-based statistics
module which makes it possible to view historical
data in an interactive interface.
All call-related data in our cloud solution is stored in Elasticsearch and can be viewed in our dashboards. Search for specific events, periods or a combination of these.
Access via Microsoft Power BI can be purchased additionally.
Access anywhere
Get access to Zylinc Cloud via mobile, telephone or softphone – no matter the device or location
Easy integration
Zylinc Cloud is easily integrated and works with your other platforms and IT-systems
Provider independent
Regardless the provider you choose you can use our solution
Flexible
user profiles
Choose the options to fit your organization’s needs and adjust as needed
