Since 1987, Børns Vilkår – a private and confidential advice service for children and parents – has worked tirelessly to make sure that no child or young person in Denmark should feel neglected, bullied, abused, or unsafe.
Børns Vilkår offers counselling for children, young people, and parents on their toll-free ChildLine and ParentLine services, and Zylinc sponsors their unified communications solution.
For a long time, Børns Vilkår had been looking for a solution that would not only help them handle inquiries more efficiently, but also integrate easily with other systems and provide a good overview of statistics. One of their biggest wishes was to get an overview of how many incoming inquiries were waiting at any given time.
Every day of the year, from 11 o’clock in the morning until 2 o’clock at night, a team of ChildLine and ParentLine volunteers and permanent staff are ready to listen and help with problems big and small via phone, chat, or SMS text messages. A total of 458 volunteers and 75 permanent staff tirelessly work to help Børns Vilkår meet its objective.
The ChildLine and ParentLine services get more than 100.000 inquiries a year, and with their Zylinc solution, Børns Vilkår have a tool that’s easy for everyone to use. For example, parents who call ParentLine are automatically offered to be called back by a counsellor if the waiting time is too long. This has also meant that urgent calls now get through faster.